Service

After Sales Service

24/7 Online Service
We will supply dock equipment with a training video and user’s manual in English for installation, operation, maintenance, and troubleshooting, and shall give technical guidance by Desktop remote, E-mail, Telephone, Mobile, WhatsApp, 24/7 online chat, and so on when you facing problem for dock equipment installation, operation or adjusting.
Warranty
We provide 1-year free guarantee for sectional doors, dock levelers, door shelters, and high-speed doors. If there is any issue is cost by quality, we will send free dock equipment components by DHL right away free of charge.
One Door One Code Service
Implement the new service standard of “one door, one code, lifelong service”, and equip multiple technical teams to efficiently solve product problems.

Technical Support

Professional Installation Support

SEPPES engineers have rich on-site work experience, with an average of more than 7 years of on-site work experience, and are equipped with multiple engineering service fleets. 7*12 hours quick response, maintenance, and emergency repair according to the site conditions.

Years of Experience

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Exported Countries And Regions

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Happy Customers

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production factory

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How About Our Ability To Manufacture & Supply Doors

Packing Area

Products will be tightly packed and put into wooden boxes. To ensure that it will not be damaged during transportation.

17500 Factory

Our factory covers an area of 17,500 square meters, which can meet the needs of large orders, fast production and delivery.

Safe Shipping

After the door is packaged, our special vehicle will be responsible for safely transporting the product to the port for shipping.

Professional Guidance

The professional team provides technical guidance and provides products and technical solutions for more than 3,200 enterprises.

How We Shipping & Delivery Dock Equipment

Sectional doors, dock levelers, door shelters, and high-speed doors will be shipping by sea mostly. Products will be tightly packed and put into wooden boxes to ensure that they will not be damaged during transportation.

Our technicians will provide the best solution and plan reasonably, cause the escalator has a different shape. Knowing the best solution load as much as in one container is the best way to save shipping cost for our partner.

Shipping For High Speed Coiling Door

After your goods are packaged, we will provide you with a comprehensive, safe, and efficient shipping experience. We have a professional team and equipment to ensure that your goods are well taken care of, smoothly delivered to the port, and shipped by sea to ensure that they are delivered to your destination in the shortest possible time.
To ensure the safety of your goods during transportation, we have our dedicated vehicles. These vehicles have undergone strict safety checks and maintenance to ensure that there will be no breakdowns during transportation. Shipping by sea will arrive in 7-15 days depending on where are you.